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Returns and Refunds

  • Returns and Refunds

Return and Refund Policy

Thank you for choosing A One Family Restaurant. Our goal is to ensure that you always receive food delivery according to your requirements. Our return and refund policy is designed to enhance the trust of our customers in our commitment to excellence.

Wrong Order

Our dedicated management team ensures that you receive the correct food delivery. However, if you receive the wrong order, please contact us immediately. We will:

  1. Verify the Error: Confirm the details of the incorrect order.
  2. Rectify the Situation: Arrange for the correct food to be delivered promptly.
  3. Transaction Adjustments: Make necessary adjustments to the transaction, including potential refunds or discounts for the inconvenience caused.

Quality Assurance

We always use the freshest ingredients to prepare our food, and we take full responsibility for ensuring the quality of our offerings. If you believe that the food delivered is of unsatisfactory quality, kindly reach out to us. We will:

  1. Investigate the Complaint: Assess the quality issue reported.
  2. Provide Compensation: Offer suitable refunds, replacements, or discounts on future orders.
  3. Prevent Recurrence: Take measures to prevent similar issues in the future, ensuring continuous improvement in our service quality.

Order Cancellation

We understand that circumstances may change, and you might need to cancel your order. However, please note the following:

  1. Cancellation Timing: Cancellations are only acceptable if the order has not yet been prepared and cooked. Once the food preparation begins, cancellations cannot be accepted.
  2. Non-Refundable Items: Unfortunately, we cannot provide refunds for food items that have already been prepared and cooked.

For further details on cancellations, please do not hesitate to contact us. We will assist you in understanding our process and provide any possible alternatives.

Special Dietary Needs and Allergies

We strive to accommodate special dietary needs and allergies. If you have specific requirements, please inform us at the time of ordering. In case of any issues related to dietary restrictions not being met:

  1. Immediate Action: Contact us immediately to rectify the situation.
  2. Compensation: We offer same-day replacements and refunds within 7 days, ensuring your dietary needs are respected.

Contact Us for Inquiries

Our commitment to perfection and professionalism is reflected in the various terms and conditions included in our services. Should you require further clarification about our refund and return policies, please feel free to contact us. Our management team is always available to address all your queries and assist you with the ordering process.

We are dedicated to ensuring that you receive the highest quality food and enjoy your dining experience. Your satisfaction is our top priority, and your feedback helps us in achieving that goal.

Contact Information

For any questions or concerns, please feel free to reach out to us using the contact information provided below.

Customer Feedback

We value your feedback as it helps us improve our service. Please share your experiences and suggestions with us. Your input is crucial in helping us enhance our offerings and better serve you in the future.

Thank you for choosing A One Family Restaurant. We look forward to serving you and ensuring your dining experience is exceptional.